VPN services

VPN (Virtual Private Network) is a group of services intended for business customers with 20 or more mobile lines, which satisfies different communication needs of a company. VPN functionalities enable your company further rationalization and control of costs, differentiation of tarrifs, optimal availability and ease of use. Combination of the services you are forming your private network adjusted to your needs.

Combination of Telenor business tariffs and VPN solution, can influence for your company costs to decrease.

Activation and usage of VPN services are free of charge. You are charged only with monthly fees for tariff plans and traffic realized within one month (per active subscriber number).

Services within VPN

Short code dialing is a service which enables assignment or choice of private numeration within a company. Calls within group can be initiated by dialing only assigned short code.

Outgoing calls restriction is a service which enables different restrictions on outgoing calls:

1. Restriction of all outgoing calls within group

2. Restriction of outgoing calls to international destinations

3. Time profile „Working hours“ with possibility to define different restrictions within and outside working hours (predefined Monday-Friday 8 to 18 hours, with possibility to switch to needed interval)

Incoming calls restriction enables of incoming calls to be restrict to group members per several profiles:

1. Restricted incoming calls from numbers outside closed (VPN) group

2. Restricted incoming calls from international destinations

3. Restricted incoming calls outside defined Working hours

Restrictions can be assigned on a subscriber or a group level. Within one closed group it is possible to define several groups with different restrictions on outgoing calls.

Number presentation enables to VPN group member to present his number when calling other numbers on a special, chosen way, even as a short code. This number can be called-back.

Advanced Call Distribution/Hunting group is a service which enables existence of special group of numbers within VPN which are „hidden“ behind one special number, which is a kind of a mobile call center. When such a number is connected to group of employees’ numbers, one of group users can be contacted with ma Hunting group mechanism. If one number in a group doesn’t respond to a call, it is immediately forwarded to other number within that group, or to an alternative destination such as operator or phone switch.

Fixed lines within closed group give for Telenor business customers a possibility to include in the VPN group certain number of fixed lines. Calls to those lines in group are charged 2,28 RSD per minute (VAT included). Calls from those fixed lines are charged per fixed telephony pricelist. Following pattern is applied when including fixed lines in VPN group:

For 20 mobile lines – 2 fixed lines
For 50 mobile lines – 5 fixed lines
For 100 mobile lines – 10 fixed lines
For 300 i mobile lines a – 15 fixed lines

For more information on VPN services and solutions for business customers call your Business consultant or contact Telenor by sending an e-mail to business.solutions@telenor.rs, or call Telenor Contact center on 063/9000.