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Support

 
 

FAQ

How to activate a new prepaid number?

You can activate a new prepaid number in one of the following ways:

  • by calling the voice machine at 912 or 0639000
  • by calling or sending a SMS message to any number
  • by inquiry into the balance at code *121#
 

How to check when the top-up ceases to be valid?

All information about your numebr you can find with Yettel application or entering the code *121# and pressing the green receiver key or OK you get return information on the credit balance, as well as if you call number 0639000 and select option 1.


Code *121# can be used also in roaming in networks which support USSD service. Use of this service in roaming is also free of charge.

 

How to contact the operator when I dial 9000?

Our advice is to get acquainted with all possibilities the voice machine offers, because with it you can have most of your requests implemented free of charge, without any contact with the operator and get information on the services we provide.

If you did not manage to hear the requested information or you need additional explanation, each option offers you a possibility of selecting the key for talking to the operator.


For example: In the main menu you need to select key 1 (information on your bill) whereafter, among others, you will be able to also choose key 0 for contact with the operator.

 

Manual internet settings - mobile phones

Yettel has enabled all its users to easily, quickly and free of charge configure their mobile handset for using Yettel services.


For most mobile handsets that are offered on the market of Serbia there is automatic phone configuration. With automatic configuration you can set your mobile handset to use WAP/GPRS, MMS and E-mail services.

In case the model of your handset is not included in automatic configuration list, please contact Yettel Contact center on 063/9000 or manualy configure your phone with next parameters.


GPRS settings:

APN: internet

Username: yettel

Password: gprs

Proxy address: (empty)

Proxy port: (empty) - for older devices 9201



MMS settings:

APN: mms

Username: (empty)

Password: (empty)

Proxy address: 217.65.192.33

Proxy port: 8080 (for older devices 9201)MMS server address: http://mms.yettel.rs/servlets/mms

 

I paid my bill, how to reconnect my number after it had been disconnected?

When your number has been disconnected, the most efficient way to have it reconnected is over "Yettel" aplication or to call number 0639000 from that number. After the connection is established, the first option you will be offered is key 8, for connecting your number. After selecting this key, you can expect the reconnection to be carried out in 30 minutes and it will apply for the next 5 days.


If your payment is not registered in the mentioned time frame, the number will be disconnected again.You will receive a SMS with a confirmation that your request has been carried out.Number reconnection service is available if you haven’t used the protection against disconnection before that.

 

What can I do over the voice machine at 063/9000?

If you are using our network number, by calling 0639000 from your number you can get information on your bill (current balance, the amount of the last bill, payment data, etc.) and find out useful information on services you can activate or deactivate, without contacting the operator. 
 

How to check the account balance on Yettel Internet modem?

You can check your account balance free of charge using the option for sending messages in Yettel application. Send the message reading STA to number 9848. If you are using a tariff package Surfuj, you can make a check in the same way, but sending the message with the same text to 9000.


When you are in roaming the message for checking your balance is charged under the Price List of the mobile operator whose network you are using.

 

How to transfer my number to postpaid?


Transfer the top-up number to an account and select a tariff package, while purchasing mobile phone or not. You can sign the Contract in the nearest Yettel shop, submitting for inspection personal identification document and SIM card. You can make the transfer to account without mobile phone purchase by dialling our Contact Centre at 0639000.

 

How to file a complaint?

You can send us your complaint one of the following ways: If you are a postpaid or prepaid customer – verbally or in writing, by a letter, you will sign by your hand. The letter should include your phone number or subscriber contract number which the complaint refers to, as well as a specified residence address to which we can send you the answer.

You can send us the complaint in one of the following ways:

  • by filling out the complaint form;
  • by post to Omladinskih brigada 90, 11070 Novi Beograd;
  • by personally visiting the closest Yettel shop;
  • by calling the Contact Center at 063/9000.

Based on the filed complaint we will send you a receipt, i.e. registration number in electronic or written form, which will be registered in our records of complaints received in Yettel.


The deadline for processing is 8 days as of the date of receiving the complaint. You will receive the answer to filed complaint as an SMS message, e-mail or to your postal address.

 

How to send a request/application?

You can send your request/application through the online form.

 

How to report harassment on a number?

You can submit a harassment report:

  • by filling out the online form;
  • by personally visiting the closest Yettel shop.
 

How to unlock the device?

You can submit an unlocking request via the online form.

 
 
 
 
 

Selfcare

 

All you need is in the Yettel app

 
  • Spent and remaing traffic
  • Detailed bill overview
  • Easy bill payment
  • Activation and deactivation of add-ons and services 
  • Manage all your numbers
 

      

 
 
 
 

You still have a question? Why don't you contact us directly?

 
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You can always contact us directly by visiting any Yettel store.

 
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