Safe Net – Terms of Use

Protection

• Protection against malware, phishing, and botnet attacks by restricting access to compromised websites on the Internet;
  
• Assistance in protecting against malicious software used by unauthorized parties to damage or misuse Customer data and/or programs, by preventing access to websites that distribute such software and limiting their ability to connect to your systems after the Service is installed;
• The option to restrict Internet access for children and young people by blocking specific websites based on profiles and content categories, maintaining allow-lists and block-lists for individual approval or blocking of websites, and introducing limits on Internet browsing time.

Safe Net functionalities: 

• The Safe Net Service provides filtering of malicious websites based on domain reputation. The Service identifies and blocks malicious websites that fall into categories such as malware, phishing, and botnets.
  
• Anti-Malware – This functionality provides protection for subscriber devices against threats or attacks by malicious software such as adware, spyware, and any other malicious software.
• Anti-Phishing – This functionality protects Customers from fraudulent websites, which are often perfect replicas of legitimate websites and cannot be detected by the human eye.  Protection in this case is implemented by detecting fraudulent emails and blocking phishing websites.
• Anti-Botnet – A botnet is a group of devices connected to the Internet, each of which runs one or more attacks against other devices. Botnets can be used to carry out distributed denial-of-service (DDoS) attacks, steal data, send spam, and enable an attacker to access a device and its connection. In this way, the attacker can control a network of devices using command-and-control software and thereby capture the end user’s device into a so-called botnet network, which is then used for further attacks. The word “botnet” is a combination of the words “robot” and “network” and is typically used with a negative or malicious connotation. The Anti-Botnet functionality automatically generates a botnet check when a Customer browses a website.  If a risk is detected, Anti-Botnet sends a warning message back to the subscriber’s device. The most common solution against botnets is the use of CAPTCHA codes, which determine through a code-entry test whether the request originates from a human or a machine.
• A dedicated functionality enables filtering of access to web content. It is used for parental control and content control for small and medium-sized enterprises, where the Subscriber can block undesirable Internet content belonging to specific categories (e.g., social media, pornography, games, drugs, and/or other content).
• Downtime – Usually used for parental control purposes; the Subscriber can define when Internet access is allowed.
• Reporting – multiple reports (personal or network-level) are available immediately after the Subscriber starts using the Service.

Warranty

• For uninterrupted and flawless operation, quality, and continuous availability of the services and their individual functionalities;
  
• For flawless operation of the services on all end devices and in combination with all hardware and software components, as well as operating systems;
• For ensuring that attacks, third-party access, or malware do not otherwise negatively affect the use of other services or cause other damage to the Customer;
• For proper operation on devices not purchased from YETTEL or not included on the list of supported devices.

Liability

Terms of Use

• To access the Service, the Customer must have an active Internet connection on the Yettel network;
• Prior to registration, Customers will familiarize themselves with the Terms of Use of the Service on the Yettel website, where, upon activating the Service, the Customer simultaneously accepts the Terms of Use of the Safe Net Service;
• Yettel processes Customers’ personal data in the manner and in accordance with the Privacy Notice when using the “Safe Net” Service, available at: https://www.yettel.rs/sr/o-yettelu/safe-net-obavestenje-o-privatnosti. 
• The Service activation price is governed by the Price List published on the yettel.rs website for Yettel Serbia Customers;
• Depending on the tariff plan, Customers will be able to activate the Service free of charge via the app or the Yettel web portal;
• Yettel bears no liability if Internet traffic is charged, or if the Customer uses any other form of Internet access, and has not previously activated the Service properly;
• Internet traffic means the continuous flow of data traffic required for active use of the Service;
• Yettel reserves the right, for the purpose of troubleshooting, maintenance, construction, or service overload, to temporarily partially or fully suspend or reduce the quality of Service use;
• The Service operates only if Customers access the Internet via the Yettel network and not via Wi-Fi, ADSL, or mobile data traffic of another provider, or cable Internet; Yettel will not provide additional Internet traffic for this Service;
• Yettel may contact the Customer regarding activation, registration, and the provision of information about the Service.

Service delivery effectiveness

Customers of the Safe Net Service will not be protected in the following cases, as Yettel does not guarantee the effectiveness of Service delivery if Customers bypass Yettel Service settings that ensure proper operation of the Safe Net Service: 

• If DNS settings are changed so that DNS settings other than the default ones provided by Yettel are used. 
• Use of a VPN that hides all browsing activity, including DNS requests for Internet access.
• Use of a web proxy or similar solution, where it is possible to access a web proxy page and from there connect to any other content. In such cases, the end user requests only the web proxy domain from DNS, while that proxy server internally resolves all other requests using whatever DNS it applies. Likewise, Yettel does not guarantee Service operation if Apple Private Relay is used. 
• When content is downloaded from a legitimate server (e.g., a file-sharing website) or from email, FTP, or other services, if the content is infected.
• When a legitimate website is compromised and only a specific part of the website hosts malicious content. For example, WordPress websites are often affected by vulnerabilities that allow malicious actors to add content unknown to the owner if the server is not regularly updated. This may enable them to host phishing websites on what are typically small business websites. This is a very common case in phishing-related fraud. In such cases, the main website location will not be categorized as malware and blocked unless the main part of the website is affected.
• When Service Customers access websites directly using IP addresses, as these are not validated by any DNS solution.
• If Customers use Apple Private Relay.
• During use of the Safe Net Service, it is possible to connect to legitimate domains on all ports. Malicious

Liability and use of the Safe Net Service:

• Yettel d.o.o. will not provide the software manufacturer with Customers’ personal data;
  
• The Terms of Use of the Service, including the app, are provided within the owner’s app, and upon activation, the Customer is obliged to review and accept them.

Personal data protection