Complaints

Select a month to which complaint refers

Have you downloaded the specification over portal/Yettel application?

Yes

No

Select a month to which complaint refers

Specify the date and place where you have paid recharge

Have you downloaded the specification over portal/Yettel application?

Yes

No

Select a month to which complaint refers

The country where you used the services

Have you downloaded the specification over portal/Yettel application?

Yes

No

Specify the type of traffic of which you are complaining of

Govorni saobraćaj

Internet

SMS

Device name and model

Device IMEI

Have you handled the device according to enclosed instructions?

Yes

No

Has the device been at the service check

Yes

No

Have you taken the device from service check up

Yes

No

Select a month to which complaint refers

Place where the challenge occurs?

Street

House/building number

Location details (ground floor, basement, floor, etc.)

Date from which difficulties appear

Type of network used (2G, 3G, 4G, etc.)

auto

2G

3G

4G

Have you checked the SIM card in other devices

Yes

No

Do other users in your location have the same difficulties

Yes

No

Description

Attachment (optional) (Please use: MS Word, JPEG, PNG, Excel or PDF)

Attachment (Please use: MS Word, JPEG, PNG, Excel or PDF)

In order for the objection to be taken into consideration, it is necessary to attach the handwritten signature of the responsible person. That is, if the objection is filed by another person, who is not a signatory to the contract, an authorization certified by a notary is necessary. Objection filed on behalf of the user by a lawyer is valid with a power of attorney.

E-mail

*Answers sent to e-mail will be encrypted, and the unlocking code sent by SMS message to phone number to which the complaint refers or another of your active phone numbers in Yettel network
*Answers for Internet numbers or number which are not active shall be sent to postal address, if you don't have an active number for calls in Yettel network

*Apart from the stated, you can take the answer to a complaint at any time in Yettel shop with valid identification document

Complaints

Complaint can be filed only by the customer who is the owner of the subscription

Confirm submission of objection