ABOUT YETTEL ABOUT US TERMS & CONDITIONS ROAMING WESTERN BALKANS
 

Conditions for using roaming traffic in the Western Balkan region according to the model „Roming kao kod kuće“


 
 


Example:

When you are in Serbia and you call a Montenegrin number (+382), it is an international call and will be charged at the prices for international calls.


If you go to Montenegro and call a Montenegrin (+382) or Serbian number (+381), it is a roaming call that will not be charged, but the content available in the tariff package is consumed.

 
 

Outgoing calls

 

All calls made to the numbers of mobile and landline operators that provide their services in the Western Balkans region (more precisely: all calls made to the area codes +381, +382, +383, +387, +389 and +355) are regulated calls and are charged in the same way as in domestic traffic, except for packages with a different unit price for calls to the Yettel network and to other networks in domestic traffic, for which regulated calls are subject to the price that applies to calls to other networks in domestic traffic.


Odlazni pozivi upućeni ka bilo kojoj trećoj destinaciji van teritorije Zapadnog Balkana (odnosno ka bilo kom pozivnom broju osim gorenavedenih) ne spadaju u regulisane pozive i tarifiraju se po cenama saobraćaja koje važe za Zonu 1 one roming tarife koja je aktivna na pretplatničkom broju (kod roming tarife 10/50 MB do kraja dana ta cena iznosi 54,9 din/min uz naknadu za uspostavu veze od 89,9 dinara, a kod roming tarife Standard cena je 119,9 din/min uz naknadu za uspostavu veze od 7,9 dinara). Roming dodaci Evropa 25 minuta 7 dana i Evropa 50 minuta 15 dana se primenjuju za ove pozive upućene ka trećim destinacijama van regiona Zapadnog Balkana.


For tariff packages that have additional traffic in the Yettel network (5,000 minutes after minutes to all networks are used up), that traffic will not be able to be used in the Western Balkans region, but will be treated as calls made to numbers outside the Yettel network.


Free calls or calls at a preferential price that business users have within a closed user group (Closed User Group - CUG or Virtual Private Network - VPN) will not be valid in the Western Balkans region, but such calls will be treated as calls made to numbers outside the Yettel network..


Users who, within the tariff package (Premium, Premium Total, Total Data+, Yettel Mobile L) have/use minutes for international traffic (25 countries) from Serbia, these calls are not applicable when the user is roaming, i.e. in the countries of the Western Balkans.

 
 

Incoming calls

 
All incoming calls received by the user in the networks of mobile operators that provide their services in the territory of the Western Balkans are free.
 
 

SMS messages

 
All outgoing SMS messages sent to the numbers of mobile operators that provide their services in the Western Balkan region fall under regulated SMS messages and are charged in the same way as domestic traffic. Regulated SMS messages include all messages sent to calling numbers +381, +382, +383, +387, +389 and +355.

Outgoing SMS messages sent to any third destination outside the territory of the Western Balkans (that is, to any area code other than those mentioned above) are not regulated messages and are charged according to the traffic prices valid for Zone 1 of the roaming tariff that is active on the subscriber number (with the roaming tariff 10/50 MB until the end of the day, the price is 32.9 dinars, and with the Standard roaming tariff the price is 29.9 dinars for postpaid, i.e. 32.9 for prepaid users). Roaming add-ons Roaming SMS 24h and Roaming SMS until the end of the month are applied for these messages sent to third destinations outside the Western Balkans region.
 
 

Internet traffic

 
All Internet traffic generated in the networks of mobile operators that provide their services in the Western Balkans region is regulated Internet traffic and is charged in the same way as domestic traffic. The amount of internet traffic that can be used in the networks of mobile operators that provide their services in the territory of the Western Balkans depends on the tariff package:
 
Packages for individuals (PDF) Internet packages for individuals (PDF) Prepaid internet packages (PDF) Packages for legal entities (PDF) Internet packages for legal entities (PDF)
 

After all Internet traffic specified in the Tariff Package Description or at the above Internet address has been consumed, further Internet use will be disabled in order to protect the user from overcharging. Users who need additional Internet traffic can activate the Western Balkans 1GB roaming add-on for 7 days at a price of 499 RSD.


The mentioned add-ons for Internet traffic have priority in consumption in relation to traffic from the tariff package.


Prepaid users will be able to use internet traffic in the Western Balkans region only if they activate a tariff supplement for internet traffic while they are in the Yettel Serbia network, or a tariff supplement Western Balkans 1GB for 7 days if they are in any other network.


In accordance with RATEL's Decision on lowering the prices of roaming services in the territory of the Western Balkans, the amount of internet traffic in the territory of the Western Balkans is subject to changes every January 1.

 
 

Tariff add-ons

 

Users have the right to use traffic from those tariff add-ons that they activated while they were in the Yettel Serbia network under the same conditions as domestic traffic. Exceptions to this rule are:

  • Certain tariff add-ons for Internet traffic, which cannot be fully used in the networks of operators that provide their services in the Western Balkan region, but the available amount can be seen further down on this page.
  • Tariff add-on for natural persons Favorite number, which can only be used in the Yettel Serbia network.
  • Tariff add-ons for additional internet for the following applications: Facebook, Twitter, WhatsApp, Deezer, Viber, HBO Go, Instagram, Nickelodeon Play, Bookmate, which can only be used in the Yettel Serbia network. If the user uses these applications, the generated traffic is subtracted from the total available amount of Internet traffic listed above in the "Internet traffic" section.

Prepaid users who receive customized personalized offers can use the traffic from those offers only in the Yettel Serbia network.


Tariff supplements that are not listed in the link, which postpaid users receive as part of personalized offers, do not apply in the countries of the Western Balkans.


Roaming add-on Europe 1GB 7 days and Europe 3GB 15 days are not valid in the Western Balkan region.


Roaming add-ons Europe 25 minutes 7 days, Europe 50 minutes 15 days are not valid for regulated calls made in the networks of operators that provide their services in the Western Balkans region, but are valid for calls to third destinations outside the Western Balkans region.

 
The amount of Internet traffic that can be used in the Western Balkan region:
 
Tarifni dodaci za fizička lica (PDF) Tarifni dodaci za pravna lica (PDF) Pripejd tarifni dodaci (PDF)
 
 

Politika primerenog korišćenja

 
U skladu sa regulacijom rominga u regionu Zapadnog Balkana, Yettel ima pravo da pod jasno definisanim uslovima propisanim od strane Republičke agencije za elektronske komunikacije i poštanske usluge (RATEL) korisnicima koji prekrše uslove Politike primerenog korišćenja naplati dodatnu naknadu za korišćenje saobraćaja u mrežama operatora koji svoje usluge pružaju u regionu Zapadnog Balkana.

Ukoliko se utvrdi da je SIM kartica tokom prethodnih 120 dana više dana bila prijavljena na mreže operatora koji svoje usluge pružaju u regionu Zapadnog Balkana nego na matičnu mrežu, ili je veći deo saobraćaja ostvaren u mrežama operatora koji svoje usluge pružaju u regionu Zapadnog Balkana nego u matičnoj mreži, Yettel će poslati SMS poruku sa obaveštenjem o tome da su prekršeni uslovi Politike primerenog korišćenja i zatražiti da korisnik u roku od 14 dana prilagodi korišćenje kartice uslovima Politike primerenog korišćenja. Ukoliko je i nakon 14 dana od SMS obaveštenja i dalje ispunjen jedan od dva gorenavedena uslova, Yettel će početi da naplaćuje dodatnu naknadu za taj saobraćaj.

Visina dodatne naknade je:
  • Odlazni pozivi: 4,60 din/min
  • Dolazni pozivi: 2,30 din/min
  • SMS poruke: 1,44 dinara
  • Internet saobraćaj: 0,50 din/MB

Onog trenutka kada se utvrdi da je korisnik prilagodio korišćenje SIM kartice uslovima Politike primerenog korišćenja, Yettel će prestati sa naplatom dodatne naknade, o čemu će korisnik biti obavešten SMS porukom.

Napominjemo da se potrošnja saobraćaja u skladu sa gorenavedenom Politikom primerenog korišćenja prati za svaki tip saobraćaja posebno (odlazni pozivi, dolazni pozivi, SMS poruke i internet saobraćaj) i da se eventualna naplata dodatne naknade vrši samo za onaj tip saobraćaja kod kojeg je ustanovljeno kršenje Politike primerenog korišćenja.

Ako je prekršeno pravilo vezano za broj dana tokom kojih je SIM kartica bila prijavljena na mreže  operatora koji svoje usluge pružaju u regionu Zapadnog Balkana, naplata se vrši za sva 4 tipa saobraćaja.